Check-in, done, no-shows and cancelling

Open the appointment on the Calendar or Overview to change its status.

Check in

Tap Check in when the client arrives. Your team can be notified, and once they've checked in you can post the look with Snap this look (see Posting looks). If the service has a minimum age, check their photo ID here and tick ID checked.

Done

Mark it done once the start time has passed. Then the client can leave a review, and, if you ask for tips online, they get a tip email.

No-show

Mark a client as a no-show once the start time has passed ("Mark this client as a no-show?"). If you charge a no-show fee and have their card on file, you'll be offered Charge [fee]. See Cancellations and no-shows.

Cancel

Cancel this appointment? The client sees it as cancelled and is emailed. A booking request can be declined instead, and the client is told.

If something goes wrong

• "You can mark an appointment done or missed once its start time has passed.": wait until it has started.
• "This appointment can't be cancelled any more.": it's already done or cancelled.