Changing or moving an appointment

Drag the appointment on the calendar, or open it and choose Change appointment to pick a new time, person, service or price.

Asking the client first

If Settings → Booking rules → When you move an appointment → Ask the client first is on, the new time is held for the client and their original time stays booked until they accept. If they decline or don't answer within the time you set (Clients have this long to answer), nothing changes. The calendar shows Move asked, waiting meanwhile.

When it's already agreed (for example on the phone), choose Confirm and notify to move it straight away. The client is emailed the new details.

Close to the appointment

If there's no time left to wait for an answer, you'll see "It's too close to the appointment to wait for an answer. Call the client, then move it as already agreed."

Price

You can enter a new price in dollars. A paid appointment's price can't change ("Paid, stays the same"); refund or take extra payment instead.

If something goes wrong

• "That person is busy then.": choose another time or person.
• "This appointment can't be changed any more.": it's cancelled, done or in the past.