Deposits, paying up front and card on file

Settings → Money → Deposits & partial payments sets when clients pay. These need card payments to be connected.

When clients pay

• At the appointment: nothing up front.
• Deposit when booking: the rest at the appointment. Choose a percentage or a fixed amount, and optionally Only new clients pay a deposit so regulars book without one.
• In full when booking: nothing to collect later.
• Client chooses: deposit or full.

Clients see exactly what they'll pay before they confirm.

Balances

• If a client pays part at checkout, the rest is due within a number of days you choose.
• No new bookings until a balance is paid stops clients who still owe you from booking again.

Card on file

Require a card to book: clients save a card when they book, even when nothing is paid then, so no-show and late-cancellation fees can be charged. The card is only charged under your cancellation policy. See Cancellations and no-shows.

Online bookings wait for payment

When a deposit or full payment is due, the booking is held for the client for a few minutes while they pay. It's only confirmed, and the confirmation email sent, once the payment goes through.